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Security Policy

Earth Rise Crystals Webshop Privacy Policy

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Welcome to Earth Rise Crystals. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and make purchases from our webshop. By using our website and providing us with your personal information, you agree to the terms of this Privacy Policy.

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Information We Collect
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When you visit our webshop, we may collect the following types of personal information:

  1. Personal Identification Information: This includes your name, email address, postal address, phone number, and payment information (such as credit card details) when you make a purchase.

  2. Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, operating system, and browsing behavior on our website. This information helps us improve our website and tailor it to our users' needs.

 

How We Use Your Information
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We use the personal information we collect for the following purposes:

  1. Order Processing: To process and fulfil your orders, including sending you order confirmations, shipping notifications, and invoices.

  2. Customer Service: To provide customer support and respond to your inquiries, feedback, and requests.

  3. Marketing and Promotions: To send you marketing communications, newsletters, and promotional offers that may be of interest to you. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

  4. Improving Our Services: To analyse trends, track user interactions, and improve the functionality and performance of our website.

 
Disclosure of Your Information
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We may disclose your personal information to third parties in the following circumstances:

  1. Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as payment processors, shipping carriers, and marketing agencies.

  2. Legal Compliance: We may disclose your information in response to a subpoena, court order, or other legal process, or to comply with applicable laws, regulations, or governmental requests.

 
Data Security
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We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

 
Your Rights
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You have certain rights regarding your personal information, including the right to access, correct, or delete it. If you would like to exercise any of these rights, please contact us using the information provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

 
Contact Us
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If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at sales@earthrisecrystals.co.uk.

Thank you for shopping at Earth Rise Crystals and for reviewing our Privacy Policy.

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